Privacy Policy

Introduction

This policy explains how Iluminaire Ltd ("we", "us", "iLUMINAIRE") collects, uses, and protects personal information when you use our website, place an order, or contact us. We are committed to handling your data responsibly and in accordance with the UK GDPR and Data Protection Act 2018.

Information We Collect

Information you provide

• Name, email address, phone number, and delivery/billing addresses when you place an order or create an account.
• Payment information processed via a secure third-party payment provider — we do not store full card details on our servers.
• Project enquiries, technical specifications, and bespoke configurations you submit via our networking, soldering, or configurator forms.
• Any other correspondence, including emails, WhatsApp messages, and phone calls.

Information collected automatically

• Device, browser, and IP information when you visit the site, to operate it and prevent fraud.
• Cookies and similar technologies — see "Cookies" below.

How We Use Your Information

• To fulfil your orders, process payments, and arrange delivery.
• To respond to enquiries, quotes, and technical support requests.
• To send order confirmations and dispatch updates.
• To send marketing communications, only with your consent — you can opt out at any time.
• To improve the website and our service through aggregated analytics.
• To comply with legal and accounting obligations.

Legal Basis

We process personal data on the following legal bases: performance of a contract (when fulfilling an order), legitimate interests (running our business, securing the site, responding to enquiries), consent (marketing emails), and legal obligation (tax and accounting records).

Sharing Your Information

We do not sell your data. We share information only with:

• Payment processors (e.g. Stripe) to complete your transaction.
• Couriers (e.g. Royal Mail, DPD) to deliver your order.
• Cloud hosting and email providers under contract.
• HMRC and Companies House where required by law.

Data Retention

We retain order and accounting records for 7 years as required by UK tax law. Account information is held for as long as your account remains active. You can request deletion at any time — see "Your Rights" below.

Cookies

Our website uses essential cookies to keep your cart and session working, and may use analytics cookies (with consent) to understand site usage. You can disable cookies in your browser settings, but parts of the site may not function correctly.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict processing.
• Request data portability.
• Withdraw consent for marketing at any time.

To exercise any of these rights, email info@iluminaire.co.uk.

Security

We use SSL encryption across the site, secure payment processing, and access controls to protect your information. No system is perfectly secure, but we take all reasonable steps to safeguard your data.

Changes to This Policy

We may update this policy from time to time. The "effective" date at the top will reflect the most recent change. We encourage you to check periodically.

Contact

Questions about this policy? Email info@iluminaire.co.uk or call 07587 906484.